Frequently Asked Questions
Everything you need to know about your home appliance parts and orders.
How do I know if a spare part is compatible with my appliance?
To ensure compatibility, please check the model number located on your appliance's compliance plate. You can search for this specific model number on our website or contact our support team for verification before purchasing.
What is your shipping policy for domestic orders?
We offer flat-rate shipping across the country. Orders for in-stock items are typically processed within 24 hours. Once dispatched, you will receive a tracking number via email to monitor your delivery status.
Can I return a part if I ordered the wrong one?
Yes, we accept returns within 30 days of purchase, provided the part is in its original, unopened packaging and has not been installed. Please note that electrical components may be subject to specific return conditions due to safety regulations.
Do you offer warranties on your electrical components?
All our spare parts come with a standard 12-month manufacturer's warranty against defects. This warranty does not cover damage caused by incorrect installation or general wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Zip Pay for your convenience.
Are the parts you sell genuine or universal?
We stock a wide range of both genuine OEM (Original Equipment Manufacturer) parts and high-quality universal alternatives. Each product listing clearly specifies whether the part is genuine or a compatible replacement.